Purpose
As a provider of property management services to tenants throughout the Greater Toronto Area, Princess Management collects, uses, discloses, retains and protects personal information about tenants and perspective tenants through this website. By using our website, you acknowledge that you have read and understand this online Privacy Policy and consent to the collection, use and disclosure of your personal information as described herein.
Princess Management is committed to protecting the privacy, confidentiality, and security of all personal information to which it is entrusted. This Policy outlines Princess Management’s practices and procedures in connection with the personal information about tenants, prospective tenants and other individuals that it collects, uses and discloses. Princess Management is committed to protecting personal information and shall comply with applicable legislation and industry-accepted standards to protect the privacy of all personal information in its control.
What is “Personal Information”?
Personal information is information that is about or can be linked to an identifiable individual. This is all information pertaining to Princess Management’s tenants, prospective tenants and their family members that is obtained by Princess Management’s in the course of providing services.
Examples of the type of information we collect for the purposes described in this policy includes the following:
Names of all occupants of the unit;
Email addresses and phone numbers;
Business, personal and emergency contact information;
Payment, banking and other financial information, including credit history;
Past and current tenancy history;
Employment history;
References and conduct history;
Automobile information;
Any special needs of tenants (e.g., disability or health);
Social insurance number, for the purpose of issuing a tax receipt; and
The amount of rent payable with respect to each rental unit.
Tenant insurance information
Collection, Use and Disclosure of Personal Information
Princess Management collects, uses and discloses personal information for the following purposes:
In order to manage our properties.
To ensure safety, security and reasonable enjoyment of all tenants.
To enforce any terms of our standard lease and/or additional terms including collected of rents and other fees owed to landlords.
To obtain a consumer report in the even a tenant is in arrears of rent, in breach of a lease or in circumstances where a tenant wishes to renew their tenancy.
As part of a database of tenant information to be made available to a landlord.
To ensure tenant access to the premises, equipment and services provided.
For property maintenance
With the written consent of tenants, Princess Management discloses personal information to third party suppliers of services in limited circumstances, such as to telecommunications and utility service providers, so that they can market and make available their services to new and existing tenants.
We may also disclose personal information to insurers, lenders or prospective purchasers of properties we own or manage.
We may permit or require tenants or prospective tenants to communicate with us directly or indirectly by using a third party website (e.g. YARDI). If a tenant uses a third party website or platform, they will be required to agree to and follow the third party’s Terms of Service.
It would be rare for us to collect any personal information without the tenant’s express consent, but this might occur in a case of urgency (e.g., the tenant is unavailable), where we believe the tenant would consent if asked and it is impractical to obtain consent (e.g., information provided by a relative about an absent tenant), appropriate public sources (e.g., government, court or tribunal records) or to investigate a breach of the tenancy agreement or contravention of the law.
If an individual’s personal information may be used or disclosed for any other purpose, Princess Management will seek the individual’s consent unless consent is not required by law.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Cookies help provide functionality to the website and help analyze website usage more accurately. Technical information collected through the website is used to analyze and report on website traffic, usage trends, for security purposes, and to improve Princess Management's online content and services. Princess Management may use third party analytics tools to analyze website traffic and improve the site, based on information collected by cookies. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Security
Princess Management maintains administrative, technical and physical safeguards to protect personal information in its control against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. These safeguards are designed to meet standards under applicable privacy legislation and include physical measures, such as restricted access to offices which contain confidential information, organizational measures, for example, security clearances and limiting access to employees who require the information and the use of technological measures such as password protected documents.
If, at any point, Princess Management confirms that the privacy of an individual for whom Princess Management holds private information has been breached, that individual will be informed, as soon as possible. Princess Management employees are trained in the importance of maintaining the confidentiality of all personal information in its possession.
Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Once personal information is no longer required to fulfill the purposes and is no longer required or permitted to be retained for legal or business purposes, it will be destroyed or made anonymous.
Access to Personal Information
If any individual wishes to review or update his or her information, he or she will be required to provide valid photo identification in order to verify his or her identity.
How to Contact Us
If an individual has questions or concerns regarding this Policy, any notices he or she may receive, or Princess Management’s collection, use and disclosure of personal information, or if he or she wishes to make an access request or request for further information about Princess Management’s privacy practices, he or she should contact the Privacy Officer at: HR@Princess-Management.com
Princess Management will endeavor to answer any written inquiries about this Policy, its procedures and personal information management practices, as soon as practicable after receipt.
In the event that any individual requires more privacy rights information or is unable to resolve a privacy concern with Princess Management, they may contact the Information & Privacy Commissioner of Canada (IPC/O) at: 1-800-282-1376.
Changes to this Policy
Princess Management reserves the right to revise this Policy, as required, and inform clients as to any changes within a reasonable time period.
